Frequently Asked Questions

We’ve gathered the most common questions to help you plan your experience with us. If you have questions about tour organization, weather conditions, or other practical information, take a look at the answers below. Our goal is to guarantee you a pleasant experience without surprises, but if you don’t find what you’re looking for, our team is always available for further clarification.

If it rains, does the excursion still take place?

In case of rain, excursions take place normally. Only in case of danger, such as very rough seas, the excursion is postponed or refunded. However, if you depart and after 2 hours the weather conditions worsen, the itinerary is not followed or, worse, you return to port, no refund is provided.

In case I feel sick, can I cancel or postpone at the last moment?

Cancellations within 24 hours of departure: It is not possible to cancel the reservation and no refund is provided.
Cancellations more than 24 hours before departure: It is possible to obtain a full refund (100%).

Important Note: In case of sudden illness, it is not possible to modify or cancel the reservation less than 24 hours before departure. The companies do not accept exceptions to this rule. We recommend planning carefully and, if necessary, giving notice at least 48 hours in advance to ensure greater flexibility.

Why this price difference?

The companies that organize excursions are not all the same. Despite the brochure showing a similar price, when you negotiate, the price is halved with low-cost operators, while it remains unchanged with the more prestigious ones, provided the agency or booth you ask has them. On Phi Phi, James Bond and Raya there’s a wide choice, with low-cost companies, mid-level and the more premium ones. For example, there are excursions to Phi Phi that cost 1,700 baht, and going up: 2,000, 2,500, up to 3,900. They are not the same, the itinerary changes, departure time, service, guides, insurance coverage, safety conditions, speedboat conditions, etc.